Privacy Policy Statement

Your privacy and trust are important to us. This policy outlines how Duravexalios collects, uses, and protects your personal data in accordance with Malaysian law and data protection standards.

Information We Collect

We collect data you provide directly and information generated when you use our services.

• Contact details such as your name, email address, and phone number are collected for communication and service fulfilment.
• Order preferences, bouquet selections, and delivery instructions help customise your floral experience.
• Technical data like IP addresses or browser type assist us in optimising site performance and security.
• Feedback or testimonials may be voluntarily submitted to improve and promote our services.

How We Use Your Data

Your information enables us to deliver, personalise, and improve floral services.

• Processing your orders and responding to your enquiries efficiently and accurately.
• Customising bouquet designs and service recommendations based on your preferences.
• Enhancing site navigation and troubleshooting technical issues.
• Providing service notifications, updates, or marketing communications (with your consent).

Legal Basis for Use

We use your data as permitted under applicable Malaysian law and with your consent where required.

Processing is based on your service requests, legitimate interests in improving offerings, required compliance, or, when necessary, your explicit consent. We do not sell personal data.

Data Sharing

We may share your information as needed for service delivery and legal compliance.

• Data may be shared with delivery partners solely to fulfill floral orders and ensure timely delivery.
• We comply with applicable laws when responding to regulatory or governmental requests.
• Only aggregated or anonymised data may be used for analytical purposes or service improvement.

Data Security

Your security matters. We implement safeguards and best practices to protect personal data from unauthorised access, alteration, or misuse. Regular reviews and updates are conducted to adhere to evolving regulatory requirements.

Your Rights

You have the right to review, update, or request deletion of your personal data at any time.

• Access or correct information we hold about you by contacting us directly.
• Withdraw consent to certain processing activities where previously provided.
• Request deletion or restriction of your personal data, subject to statutory limits.
• Raise concerns or complaints with the relevant data protection authority in Malaysia.

Cookies & Tracking

Our site uses cookies and similar tools to enhance experience, analytics, and service performance. You may adjust your browser settings to manage cookie preferences at any time.

Cookies Policy Cookies Policy

Contact Information

If you have questions regarding your privacy or data rights, please reach out. We're committed to providing timely and transparent responses.

Policy Updates & Revisions

We regularly update this policy to reflect changes in regulations or business practice. Please review it periodically.